Top 10 telecom providers in India and their accessibility

In the last one decade the major revolution in technology is mobile. Mobile phones have become integral part of people lives. Due to this mobile revolution, the competition between network providers has increased and new providers have entered the market. However many facilities offered by these telecom providers are not reaching persons with disabilities. For instance, the coupon available for recharging the pre-paid mobile cannot be used by people with visual challenges. The monthly bills of most of these network providers are generated as PDf files. Most of these PDFs are inaccessible for those who use screen readers.

I have taken the list of top 10 network provider websites and have ran automation accessibility audit using aXe,External Website. All the 10 website home pages have accessibility problems listed in the table below. Common accessibility problems observed are poor color contrastExternal Website and alternate text for images on most of the websites. Interestingly many of the websites have accessibility problems related to HTML markupExternal Website and HTML language of pageExternal Website.

The home pages are evaluated on 30th May 2016.

Name of the provider WebsiteURL Number of issues
Airtel http://www.airtel.in 57
Reliance http://www.rcom.co.in 38
Tata Docomo http://www.tatadocomo.com 46
Vodafone http://www.vodafone.in 11
Idea http://www.ideacellular.com 29
MTNL http://www.mtnl.net.in 11
Aircel http://www.aircel.com 38
MTS http://www.mtsindia.in”> 93
Uninor (Telenor) http://www.telenor.in 19
BSNL http://www.bsnl.co.in 26

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